Privacy Policy

At Lukki, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and disclose your information in accordance with the relevant Australian data protection and gambling regulations.

License Information

Lukki operates under the appropriate licenses and regulatory frameworks to provide online gambling services in Australia. We adhere to all applicable laws and regulations governing online gaming and data protection, ensuring compliance with the Australian Communications and Media Authority and other relevant authorities.

Data Collection

We collect various types of personal information when you register and use our services. This information may include:

• Registration Data: When you create an account, we collect information such as your name, date of birth, address, and contact details.
• Payment Details: To facilitate deposits and withdrawals, we may collect payment information, including credit card details or other financial data, depending on the payment method used.
• Technical Logs: We automatically gather technical information, including your IP address, browser type, and device information when you access our site. This helps us enhance your experience and ensure the security of our platform.
• Cookies: We utilize cookies to track user preferences and improve the functionality of our website.

Purpose of Data Usage

The personal information we collect is utilized for various purposes, including but not limited to:

• Account Management: To manage your account, process transactions, and provide customer support.
• Marketing Communication: With your consent, we may send promotional materials and updates about our services, including information regarding new pokies and features.
• Anti-Fraud Checks: To detect and prevent fraudulent activities, ensuring a safe gaming environment for all users.
• Anti-Money Laundering (AML) Compliance: To comply with Australian AML regulations, we may process your personal information to verify your identity and monitor for suspicious activity.
• Know Your Customer (KYC) Procedures: We are obligated to verify the identity of our players to prevent underage gambling and protect against fraud.

Data Sharing

We may share your personal information with third parties in the following circumstances:

• Payment Providers: To process transactions, we may share your information with financial institutions and payment service providers.
• Verification Partners: We may disclose your information to third-party verification services to comply with AML and KYC regulations.
• Regulatory Authorities: As required by law, we may share your data with regulatory bodies and law enforcement agencies to ensure compliance with applicable laws and regulations.

User Rights

You have certain rights regarding your personal information, including:

• Right to Access: You have the right to request access to the personal information we hold about you.
• Right to Deletion: You may request the deletion of your personal data under certain circumstances, subject to legal obligations we may have to retain certain information.
• Right to Restrict Processing: You can request restrictions on the processing of your personal data in specific situations.

To exercise any of these rights, you may contact our support team for further assistance.

Cookie Policy

Our website uses cookies to enhance user experience and improve our services. Cookies are small text files stored on your device when you visit our site. We use two types of cookies:

• Essential Cookies: These cookies are necessary for the basic functionality of our website, enabling you to navigate and utilize our services securely.
• Analytical Cookies: We use these cookies to collect information about how visitors interact with our site, helping us understand user behavior and improve our platform’s performance.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website and your overall experience.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or destruction. Our security protocols are regularly reviewed and updated to ensure the ongoing protection of your data.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on our website with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Information

For any questions or concerns regarding this Privacy Policy or our data practices, please reach out to our support team. We are committed to addressing your inquiries and ensuring your privacy rights are respected.

This Privacy Policy is effective as of the date indicated at the top of this document. By using our services, you acknowledge that you have read and understood this policy and agree to the terms outlined herein.